Log into OTRS for read-only access

During your DITA CMS implementation, IXIASOFT sets up an account for read-only access to OTRS so that anyone at your company can review existing tickets.

  1. Access OTRS using the following link: http://otrs.ixiasoft.com.
  2. Enter the read-only login.

    This login is generally your company name, although this can vary. If you aren't sure, check with somone at your company or with IXIASOFT Support (via an e-mail to support-dita@ixiasoft.com).

  3. Enter your password.

    The password is generally the default soleil. If this password is not correct, again, check with someone at your company or send an e-mail to IXIASOFT Support requesting that it be reset.

  4. Click Login.