Log into OTRS for read-only access
During your DITA CMS implementation, IXIASOFT sets up an account for read-only access to OTRS so that anyone at your company can review existing tickets.
- Access OTRS using the following link: http://otrs.ixiasoft.com.
Enter the read-only login.
This login is generally your company name, although this can vary. If you aren't sure, check with somone at your company or with IXIASOFT Support (via an e-mail to firstname.lastname@example.org).
Enter your password.
The password is generally the default soleil. If this password is not correct, again, check with someone at your company or send an e-mail to IXIASOFT Support requesting that it be reset.
- Click Login.