Log into OTRS

During your DITA CMS implementation, IXIASOFT sets up selected users at your company for access to OTRS.

  1. Access OTRS using the following link: http://otrs.ixiasoft.com.
  2. Enter your login.

    Your login is always the e-mail address that IXIASOFT uses to communicate with you.

  3. Enter your password.

    The first time you log into OTRS, your password is the default soleil. You should immediately change your password using the OTRS preferences. See Change your OTRS preferences for more information.

    If you don't remember your password, click the Lost your password? link on the Login screen and you will receive an e-mail with instructions for resetting your password.

  4. Click Login.