Delete existing logs and capture new ones for troubleshooting

This procedure describes how to delete existing GlassFish and Tomcat logs and to capture new ones.

  1. Stop the Tomcat and GlassFish servers.
  2. Delete the content of the following Tomcat and GlassFish log directories:
  3. Start the GlassFish server.
  4. Navigate to the %glassfish%\domains\cmsappserver\logs folder and wait for the CMSAppServer.log file to be created.
    The creation of this file indicates that the server restarted properly.
  5. Start the Tomcat server.
  6. Log in to the Web Author Application and reproduce your issue.
    Note: The release operation may not work, but that is expected.
  7. Stop the Tomcat and GlassFish servers.
  8. Send the content of the following directories to IXIASOFT Support:
  9. Copy the information from the Java console and send it to IXIASOFT Support.
    In summary, you need to send the following information:
    • Browser used (Explorer, Chrome, etc.)
    • Version of the Java software running on the browser
    • Java Console logs
    • CMS Application Server logs (GlassFish)
    • Web Author Application logs (Tomcat)
    • ID and name of the document that cause the problem
    • Time, date, and user action when the problem occurred