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DITA CMS Documentation 4.3
Output Generator Administrator's Guide
/ Troubleshooting the Output Generator
Troubleshooting the Output Generator
This section provides topics to help you troubleshoot errors with the Output Generator.
My output failed! Where do I start?
Find the build version of the installed Output Generator
A text file (
) listing the build version and release date of the Output Generator is stored in its installation folder.
Looking at the Output Generator log files
There are three main Output Generator log files: service logs, transformation logs, and DITA Open Toolkit logs.
Run the Output Generator in debug mode
You can easily enable the Output Generator to run a transformation scenario in debug mode.
Keep the topic.fo file
file is very helpful for troubleshooting problems with the styling in PDF output. These steps explain how to retain the
file during the build process.
Running an OT transformation outside of the Output Generator
The Output Generator now lets you re-run an OT transformation without having to retrieve the content from the Content Store and run the conductor file again.
Troubleshooting: Error "Unable to process document before allowed time" is returned
When generating the output for a large document, the following message may be returned:
Generating output from content that includes entities
Providing information to IXIASOFT Customer Support
When you complete a ticket in OTRS,
's online ticket-reporting system, ensure that you provide all the necessary information related to your deployment and the issue you have encountered.