Log into OTRS for read-only access

During your DITA CMS implementation, IXIASOFT sets up an account for read-only access to OTRS so that anyone at your company can review existing tickets.

Note: For information on the login and password, consult the DITA CMS administrator at your company or IXIASOFT Customer Support (via an e-mail to support-dita@ixiasoft.com).
  1. Access OTRS using the following link: http://otrs.ixiasoft.com.
  2. Enter the read-only login.

    This login is usually your company name, although this may vary.

  3. Enter your password.

    This password is usually the factory-default password.

  4. Click Login.