View Frequently Asked Questions (FAQ)

OTRS includes a number of articles written by IXIASOFT staff to answer some of your frequently-asked questions. If you have an idea for a FAQ, please let us know.
  1. Log into OTRS using your assigned username and password.
  2. On the main OTRS screen, click the FAQ tab.

    The following screen appears:



    The right side of the screen shows the most recently created and updated FAQ articles, as well as the 10 most popular articles. The left side of the screen shows the FAQ subcategories.

  3. Do one of the following:
    • Click a subcategory to view a list of FAQ articles within it.
    • Click the link for a FAQ article from the three lists on the right.