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DITA CMS Web 4.4
DITA CMS Web Installation Guide
Before you contact IXIASOFT Support, you can attempt to locate and resolve the issue.
Open the GlassFish Administration Console
Verify the Tomcat installation using the Tomcat Administration Console
Use the Apache Tomcat logs to investigate errors
but you are still experiencing issues with the Tomcat service, review the Tomcat logs.
Use the GlassFish logs to investigate errors
but you are still experiencing issues with the GlassFish service, review the GlassFish logs.
Troubleshooting: Duplicate assignments
Depending on how you configured your Content Store, some users might see what appears to be duplicate assignments on their Assignments page.
Providing information to IXIASOFT Customer Support
When you complete a ticket in OTRS,
's online ticket-reporting system, ensure that you provide all the necessary information related to your deployment and the issue you have encountered.