Troubleshooting: Duplicate assignments

Depending on how you configured your Content Store, some users might see what appears to be duplicate assignments on their Assignments page.

This may happen if you have configured the roles in your Content Store so the Authoring:work status (or the equivalent in your deployment) is used for both subject matter experts who write content (contributor roles) and technical writers (writer roles). Individuals who are assigned to a topic under both roles might see what appears to be duplicate assignments on their Assignments page, but which are actually two assignments for the same topic under different roles. For example, in the roles.xml configuration file, you would avoid a configuration like this, which has both the Contributor and Writer roles active for topics at Authoring:work:

<role maxassignee="1" name="Contributor" topworkload="10">
              <doctype name="Topic">
                     <timeline value="Active">
                           <status value="Authoring:work"/>
                     </timeline>
              </doctype>
</role>

<role maxassignee="1" name="Writer" topworkload="10">
              <doctype name="Topic">
                     <timeline value="Active">
                           <status value="Authoring:work"/>
                     </timeline>
              </doctype>
</role>

To avoid the situation, make sure each role is configured with a different active status.

<role maxassignee="1" name="Contributor" topworkload="10">
              <doctype name="Topic">
                     <timeline value="Active">
                           <status value="Authoring:contribute"/>
                     </timeline>
              </doctype>
</role>

<role maxassignee="1" name="Writer" topworkload="10">
              <doctype name="Topic">
                     <timeline value="Active">
                           <status value="Authoring:work"/>
                     </timeline>
              </doctype>
</role>

To correct errors in the configuration file:

  1. Open the TEXTML Administration perspective by clicking the TEXTML Administration shortcut on the tool bar. If the shortcut is not displayed, follow these steps:
    1. Select Window > Open Perspective > Other
    2. Click TEXTML Administration.
    3. Click OK.
  2. In the TEXTML Administration view, double-click the server. If your server is not displayed in the view, you must add it to the view.
  3. When the Connect as dialog opens, type your username and password and click OK.
  4. Double-click the name of your docbase to open a connection to the Content Store.
  5. Right-click the docbase and select DITA CMS Admin > Manage Roles.
  6. Click the Lock button ( lock manager icon).
  7. Click each role intended for subject matter experts who write content (contributor roles) and technical writers (writer roles) and verify that the status selected for the Active time line for topics are different from each other.
  8. Click Check In Document ( check in manager icon).